IN-STORE PURCHASES:
Items eligible for EXCHANGE or RETURN:
Items that are FINAL SALE:
Previously purchased items do not qualify for a price adjustment or partial refund due to a sale promotion.
ONLINE PURCHASES:
Merchandise and fulfillment
Stock is limited to our online and physical store. We make every attempt to fulfill your order, and present real stock levels via our website. All web orders are subject to acceptance and availability. Shipments are only processed once payment and delivery details have been approved. You will receive an order and shipping confirmation via email once your items have shipped. Your package should arrive within 3-7 business days, if you select standard shipping.
Items eligible for EXCHANGE or RETURN:
All goods must be intact, unworn or unused, in perfect condition and with all attached tags, original and specific packaging, authenticity cards, dust bags, or shoe boxes. When trying on items, please take care. We cannot accept any garments that have deodorant, makeup or perfume stains. Returns not meeting these criteria will not be refunded.
Items that are FINAL SALE:
CUSTOMIZED CUTS, RUNWAY MADE TO ORDER & ATELIER COUTURE: IN-STORE AND ONLINE
Due to the time and craftsmanship required to create Customized Cuts, Runway Made to Order and Atelier Couture items, these garments are all FINAL SALE.
RETURN SHIPPING POLICY
Customers are responsible for return shipping charges. Returns are processed within five business days of receipt of returned goods. All refunds will be given in the same method as original payment. Please allow for an additional 3-7 days for your refund (returned items less any shipping costs) to process.
The Chloe Dao Boutique does not accept liability for shipping loss or damage of returned goods, or insurance costs for returned items. The Chloe Dao Boutique does not refund international duties and taxes. The Chloe Dao Boutique is not responsible for any uninsured returned items that are not received.
Items should be returned with an authorization number to:
Chloe Dao Boutique
600 N Shepherd Dr, Suite 115
Houston, TX 77007
If you have any questions, please contact us at shop@chloedao.com or at (713) 568-6203.